All orders are packed and shipped from Melbourne, Australia.

We don't offer local pickup at this time.

• Australia: Flat rate Standard $8.95, Express $14.
• Typical delivery: 2–8 business days depending on location and service.
• We post every business day using Australia Post.
• You will be sent a tracking number and tracking link once your order has been shipped.

We currently ship internationally to New Zealand, the UK, and Canada.

For International shipping, we use DHL.

• International Shipping: 3 to 10 business days

Please note that these are only estimates, and actual delivery times may vary. 

You can also call us directly to place the order over the phone, provided you have a credit card.

If it hasn’t shipped, we’ll do our best to update it. Contact us as soon as possible with your order number.

We send an order confirmation as soon as you place the order.

Please check your junk mail/promotions folders.

The email will be sent from support@abetter.com.au

Subject starts with "A Better order"

If you still can't locate it, please contact us on the form below.

We send a shipping confirmation as soon as we ship your order.

Please check your junk mail/promotions folders.

The email will be sent from support@abetter.com.au

Subject starts with "A shipment from order"

If you still can't locate it please contact us on the form below.

Please check the tracking link on your shipping confirmation email for updates from Australia Post on your delivery time.

If there is a delay or issue with your delivery, please contact us on the form below.

• We’ll sort it quickly. Please email us with your order number and clear photos so we can replace or refund.

Yes we do! If you can't see it as a payment option, click 'checkout as guest' and all the payment options should appear.

We utilize Shopify as our trusted payment gateway. You can choose from a variety of payment options, including:

1. Major Credit Cards
2. Apple Pay
3. Google Pay
4. PayPal
5. AfterPay
6. ZipPay

No, guest checkout is available. Creating an account makes it easier to track orders and reorder quickly.

Yes! New customers receive a 10% welcome discount.

We also have a Rewards program you can join for free, where you can earn points for rewards. Click the gift box icon on the bottom left to enter.

• Contact us with your order number; if eligible, we’ll do our best to help.

Yes, we partner with Shopify, a trusted e-commerce platform, as our payment gateway.

All transactions, including the input and processing of payment details, are encrypted and safeguarded through secure SSL (Secure Sockets Layer) technology. This encryption ensures that your personal and financial information remains confidential and protected.